Privacy Policy

Ted Pella, Inc. respects the privacy of our customers. We are committed to building customer trust by demonstrating this respect in every aspect of serving our customers. The pledge below summarizes our promise to you.

As also required by California law, this policy is a disclosure of the personal data that can be gathered about consumers who visit this website.

This page was also created to meet the requirements of the General Data Protection Regulation (“GDPR”) of the European Union.


For the purposes of this Privacy Policy:

“ANI” is the Automatic Number Identification, used to record the phone numbers of call incoming phone calls to the (800) class of phone numbers.

“Customer Profile” means a unique account created for you to place orders on our web site, manage your profile information, or use other services regarding our web site.

“Company” (referred to as “the Company”, either "We", "Us" or "Our" in this Agreement) refers to Ted Pella, Inc., located at 4595 Mountain Lakes Blvd, Redding, CA 96003, USA.

“Cookies” are small files that are placed on your computer, mobile device or any other device by your browser and our website, containing certain details of your browsing history on that website.

“Device” means any device that can access the website such as a computer, cellphone or a digital tablet.

“Data” includes all the information gathered to support the inquiry, quoting or order placement process.

“Service Provider” means any natural or legal entity who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

“Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a visit to a web page).

“Website” refers to

“You” and “Your” and “they” means the individual accessing or using the website, or the Company, or other legal entity on behalf of which such individual is accessing or using the website, as applicable.

“Personal Data” is any information that relates to an identified or identifiable individual.

No personal data is gathered from consumers who do not place an order on this site with the exception of when a consumer requests information or a quote. Domain registration, IP address, computer type and browser type is captured and is not considered personal data. This information is aggregated and used internally for statistical analysis of visitor activity and usage trends. This information may also be used, at the visitor's request, to provide technical support. When requesting information or a quote, personal data is collected in order to send the requested information back to the consumer.

How Data Is Used

When a site visitor elects to set up a Customer Profile for themselves, personal data is collected for the purpose of being used later in placing an order. This includes name, address, email address and phone number.  This is the same information typically requested when placing an order by other methods. This information is collected via a form protected by a current version of the internet security standard Transport Layer Security ("TLS") protocol. Credit card numbers are not collected at that point and are not stored online for web access at any time; social security numbers and driver license numbers are never collected. The collected information is protected by an ID and password chosen by the consumer, with a certain level of security constraint enforced. If a consumer wishes to change or remove the personal that they set up, they merely have to log in and change all relevant fields. If they wish to delete the Profile entirely, a call may be placed to the company to request that be done.

When placing an order, personal data is gathered. If the consumer has a pre-existing Customer Profile and logs in using that, the personal data in the Profile is used along with any changes made by the consumer. If the consumer does not have a Customer Profile, personal data is gathered at the time of order placement as already described above, and used for the purpose of processing the order.

A cookie which is used during the order process may temporarily contain personal data during the ordering process. It is deleted at the completion of order, or when the consumer leaves the web site. The consumer can turn their cookie functionality off, but that would prevent an online order from being placed.

Personal data that is submitted for the purpose of placing an order, requesting information or a quote is held in strictest confidence. It may be used later for our own company mailings to you but is never shared, sold, rented or otherwise revealed to any third party. Personal data may be removed from the mailing list by sending an email requesting removal or calling the company to make such a request. The only exception would be when ordered to do so by a US court of law.

Credit card transactions are not processed online. Credit card information is never shared with any third party except the merchant service processing the transaction. Credit card numbers are only collected online as part of a credit card sale. TLS protocol is used with the order form containing the credit card, and this information is sent back to the company in an industry-standard digitally-encrypted format. Credit card information is used only for the order for which the consumer authorizes its use.

At no time do we disclose personal data to third parties except to transmit credit card information to merchant services via encrypted internet communication for authorization and payment processing for credit card orders placed by consumers.

Usage Data

Usage Data is collected automatically when using the website.

Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address); browser make; browser version; the pages of our web site that you visit; the time and date of your visit; the time spent on those pages; unique device identifiers and other diagnostic data.

When you access the web site by or through a mobile device, we may collect certain information automatically including, but not limited to, the type of mobile device you use; your mobile device unique ID; the IP address of your mobile device; your mobile device operating system; the type of mobile device Internet browser you use; unique device identifiers and other diagnostic data.

We do not use the Automatic Number Identification system ("ANI"), a way to otherwise legally gather the incoming phone numbers to (800) class phone numbers without the knowledge of the caller, which would allow a company to merge this data with other publicly available data. We do not engage in this practice; we do not use ANI.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our website. The technologies we use may include:

Cookies or Browser Cookies. A cookie is a small file placed on your Device.  You can instruct your browser to refuse all except necessary Cookies.  However, if you do not accept Cookies, you will not be able to use some parts of our website.

Web Beacons. Certain sections of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email, and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline for a specified period of time, while Session Cookies are deleted as soon as you close your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Cookies Policy / Notice Acceptance Cookies

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

For more information about the cookies we use and your choices regarding cookies, please visit the Cookies section of our Privacy Policy.

Use of your Personal Data

The Company may use Personal Data for the following purposes:

1) To provide information for and maintain our website, including monitoring the usage of our website.

2) To manage your Account; to manage your registration as a user of the website. The Personal Data you provide can give you access to different functions of the website that are available to you as a registered user.

3) For the creation of quotes.

4) For the creation and execution of a sales order.

5) To contact you by email or telephone regarding updates or informative communications related to your sales order, shipment, or purchased product.

6) To provide you with news, special offers and general information about other goods, services and events that we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.

7) To manage your requests: To attend and manage your requests to us.

8) For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve experience.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Your Personal Data

Law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by legal authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

1) Comply with a legal obligation;

2) Protect and defend the rights or property of the Company;

3) Prevent or investigate possible wrongdoing in connection with the Service;

4) Protect the personal safety of Users of the Service or the public; and/or

5) Protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, We cannot guarantee its absolute security.

Changes to this Privacy Policy

We may update Our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.

Although no systems or safeguards can be guaranteed as foolproof, precautions and security measures have been taken with security equipment, software and procedures to safeguard our database information.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

1) By email: [email protected]

2) By visiting this page on our website:

3) By phone number: +1-530-243-2200

4) Link to Contact us:

Last Updated: 6/28/2022