Customer Service / Export Representative

Ted Pella, Inc. is seeking an Export Customer Service Representative to join our dynamic International team. This person will support the international team and assist international customers by processing orders, providing pricing, availability, delivery and shipping options and current status updates.

Job Duties & Responsibilities:

  • Process international customer orders via the web, email, fax, and by telephone. Accuracy is key. This process includes converting Proforma invoices and web orders to confirmed orders, preparing confirmed orders for shipment, working with all necessary departments to ensure accuracy, communicating with customer the estimated delivery date, best shipping mode, and freight costs, and notifying customers of any special information and contact info for clarification.
  • Interact with international customers on a regular basis by email and occasionally by phone, to ensure quality customer service and satisfaction.
  • Work with various departments within the company and provide administrative support to the international team as needed to ensure customer satisfaction.
  • Complete additional duties, tasks and cross-training within the department as assigned.

Job Requirements & Qualifications:

  • Requires minimum of 2 years related customer service experience.
  • Export experience is a preferred. Experience with international customers is preferred.
  • College degree or course work in business, sales, communications, or related field is preferred.
  • Good knowledge of world geography is preferred.
  • Ability to appreciate cultural differences and relate well with international customers. Knowledge of foreign language is a plus.
  • Requires excellent communication skills. Ability to interface successfully with customers, vendors, co-workers and management. Must be able to collaborate and interact successfully and have the ability to work well with all people.
  • Requires excellent organization skills, and the ability to multi-task in a fast paced environment.
  • Requires a high level of attention to detail and accuracy, excellent problem solving skills and good judgment.
  • Must have good math and grammatical skills.
  • Excellent computer knowledge, including Windows, MS Word, Excel, Outlook, and internet browsers.
  • Experience with business software programs a plus.
  • Must be self-motivated to work independently, as well as work well on a team. Must be results-oriented with a demonstrated track record of success.
  • Must have strong attendance record and work ethic, while maintaining a positive attitude at all times


Monday through Friday, 7:30 a.m. to 4:00 p.m., may vary based on business needs

Pay & Benefits:

Hourly rate will be competitive in market and commensurate with experience, estimated entry level range is $17 - $20 per hour, customer service experience and export experience will be considered to determine pay rate. This position includes a generous medical, dental, vision, paid life insurance, a 401(k) plan with Company match, 2 weeks paid vacation, 8 days of sick time, and 10 holidays.

About Ted Pella, Inc.:

Ted Pella, Inc. has been serving the global microscopy community with instrumentation and supplies for over 54 years. We sell to the entire USA and all around the world both directly and through a large distributor network. We are a family-owned and operated company, with a professional and friendly atmosphere. Visit our web site at

We are an equal employment opportunity employer. Final candidates must successfully pass post-offer pre-employment drug screen and background check when applicable. We participate in E-Verify.

To apply please send a cover letter, a complete resume and your desired pay range to [email protected]