Ted Pella, Inc. respects the privacy of our
customers. We are committed to building customer trust by demonstrating
this respect in every aspect of serving our customers. The pledge below
summarizes our promise to you.
As also required by California law, this policy is a disclosure of the
"personally identifiable information" that can be gathered about
consumers who visit this website.
No personally identifiable information is gathered from consumers who do
not place an order on this site with the exception of when a consumer
requests information or a quote. Domain registration, IP address,
computer type and browser type is captured and is not considered
personally identifiable information. This information is aggregated and
used internally for statistical analysis of visitor activity and usage
trends. This information may also be used-at the visitor's request-to
provide technical support. When requesting information or a quote,
personally identifiable information is collected in order to send the
requested information back to the consumer.
When a consumer elects to set up a Customer Profile for themselves,
personally identifiable information is collected for the purpose of
being used later in placing an order. This includes name, address, email
address, customer number and phone number information that is typically
requested when placing an order by other methods. This information is
collected via a form protected by the internet security standard Secure
Socket Layer ("SSL") protocol. Credit card numbers are not collected at
that point and are not stored online for web access at any time; social
security numbers are never collected. The collected information is
protected by an ID and password chosen by the consumer, with certain
minimum security constraints enforced. If a consumer wishes to change or
remove the personally identifiable information that they set up, they
merely have to log in and change all relevant fields. If they wish to
delete the Profile entirely, a call may be placed to the company to
request that be done.
When placing an order, personally identifiable information is gathered.
If the consumer has a pre-existing Customer Profile and logs in using
that, the personally identifiable information in the Profile is used
along with any changes made by the consumer. If the consumer does not
have a Customer Profile, personally identifiable information is gathered
at the time of order placement as already described above. It is not
kept on the web, but only used for the purpose of processing the order.
A cookie is also used during the order process which may contain
personally identifiable information. It is deleted at the completion of
order, or when the consumer leaves the web site. The consumer can turn
their cookie functionality off, but that would prevent an online order
from being placed.
Personally identifiable information submitted for the purpose of placing
an order, requesting information or a quote is held in strictest
confidence. It may be used later for our own company mailings but is
never shared, sold, rented or otherwise revealed to any third party.
Personally identifiable information may be removed from the mailing list
by sending an email requesting removal or calling the company to make
such a request. The only exception would be when ordered to do so by a
US court of law.
Credit card transactions are not processed online. Credit card
information is never shared with any third party. Credit card numbers
are only collected online as part of a credit card sale. SSL protocol is
used with the order form containing the credit card, and this
information is sent back to the company in an industry-standard
digitally-encrypted format. Credit card information is used only for the
order for which the consumer authorizes its use.
At no time do we disclose personally identifiable information to third
parties except to transmit credit card information to merchant services
via standard telephone line transmission (not over the internet) for
authorization and payment processing for credit card orders placed by
Although no systems or safeguards can be guaranteed as foolproof,
precautions and security measures have been taken with security
equipment, software and procedures to safeguard our database
We reserve the right to change this policy at any time. Visitors can
associated with the policy.