Office hours are from 6:00 a.m. to 4:30 p.m., Monday through Thursday and Friday
to 4:00 p.m. Pacific Time (PST). Outside of office hours, an answering machine will
take orders and messages. Fax machines will take messages at all hours.
Customer Account Number
Using your Customer account number when you place your order will accelerate the
processing of your order. If you do not know your customer account number or would
like to establish an account, please make a request to our Customer Service Department.
Payment terms are: Net 30 days from invoice date, prepayment or payment by letter of credit.
This applies to partial shipments as well.
For approved accounts, payments by credit card will be accepted.
When you have a question about placing an order, pricing, delivery, specifications,
quotations, material safety data sheets or technical data, contact our International
Customer Service Department. Many MSDS's are available at our website,
Prices and specifications are effective at the time an order is placed but are subject
to change without notice.
Prices are F.O.B. Redding, California. Freight charges are prepaid and added separately
to the invoice, unless otherwise specified.
Customers agree to be held to terms and conditions as given on our standard invoice
in effect at time of shipment.
Personal orders are prepaid by credit card. We accept MasterCard, VISA and American Express.
International Orders: Checks used for payment from foreign countries must be in U.S.
currency, drawn on a U.S. bank. Orders paid via wire transfer will be subject to
an additional $25.00 handling charge. Prices are subject to change without notice.
Prices are valid for the delivery period specified based on the receipt of a purchase
order or within the stated time frame of the quotation.
We use FedEx for most shipping, as we have negotiated rates with them that are less
expensive in most cases. But UPS is still available if requested. We have direct
computer links to Federal Express and UPS by which we can trace shipments expeditiously
at any stage. Reasonable charges, along with the excellent service these carriers
provide are additional benefits to our customers.
Hazardous Product Shipments
Our company is dedicated to safe product handling and shipping, conforming to all
regulations by OSHA, DOT and IATA for surface and air shipments. Our personnel have
been certified to handle hazardous goods. Due to additional handling and special
packaging requirements on hazardous goods, a fee will be added for each box containing
hazardous products. This charge can be avoided in some cases where small amounts
per container may be shipped as excepted or small quantities. A Material
Safety Data Sheet accompanies each hazard shipment. MSDS sheets and technical notes
for many items can also be found on our web site at any time.
All shipments are fully insured, unless we are notified otherwise. The insurance
cost is included in the freight charge on the invoice.
Returned Goods Authorization (RGA)
Orders may not be returned without our prior approval. Your satisfaction is one of
our goals. Our Customer service will expedite the return of goods for credit or exchange.
Call for an “RGA” number before returning any product. Write this number
on all shipping labels and correspondence. Do not write this number on the cartons.
Returned goods will not be accepted without a valid “RGA”.
Certain conditions apply for acceptance of a return and issuance of an “RGA”:
a) The item(s) must have been purchased from us;
b) Not more than 60 days should have elapsed from the invoice date. Regarding
damaged shipments, we must be notified within 10 days of delivery date. Email:
c) All returned products must be 100% complete, in original packaging, and in good
condition, with all packaging, any software, manuals, warranty cards and other accessories
and documentation included;
d) Once an RGA has been issued, it is valid for 30 days after issuance and cannot
be extended or re-issued;
e) The following categories of goods cannot be returned:
- Special order products;
- Custom made or customized products;
- Discontinued products;
- Products on sale;
- Products supplied to the customer as an accommodation, including, without limitation, third-party purchases;
- Refrigerated or temperature-controlled products;
- Products which are altered;
- Products which have missing labels or identifying marks which have been defaced or mutilated;
- Photographic film and any other products having an expiration date close to, or having expired;
- Products which have been used;
- Shipments which are returned without an RGA are subject to refusal and/or return to the origin, freight collect.
f) Returned goods which are not the fault of the company are subject to a 15% restocking
fee. Buyer agrees that the company shall be the sole judge regarding any returns.
When calling our Customer Service Department about a possible return, please have
the following pertinent data at hand:
a) Packing slip order number;
b) Date of order;
c) Customer code number;
d) Product description and catalog number;
e) Your purchase order number.
"Special order" products, "Custom made" or customized products, products supplied to the customer as accommodation and orders with unusually large quantities require a firm order. Firm orders are non-cancelable, non-returnable and may require a pre-payment on order.
We must be notified within 10 days of delivery date to be eligible for exchange / reimbursement.
Please retain the shipping container and all contents including the packing material.
Do not discard anything unless a hazard is involved (follow the correct safety rules
for disposal or safe-keeping).
Notify our Customer Service Department and supply us with the following information from the packing slip:
a) Our packing slip order number;
b) Your purchase order number;
c) Your customer code number;
d) Product number and quantities of damaged items;
e) A short description of the damage.
Immediately contact the shipping company and arrange for an inspection (request an inspection).
After the inspection is completed, please request and obtain a copy of the damage
report from the carrier companys inspector or representative.
Do not return damaged shipments until a claim has been filed, the inspection is completed
and the report has been received by you.
Obtain an RGA number from our Customer Service Department, who will assist you with
return / replacement details.
Limited Product Warranty
Equipment manufactured by Ted Pella, Inc. is guaranteed for one year from the invoice
date against defects in material or workmanship. Consumables in equipment are not
Products sold but not manufactured by Ted Pella, Inc. are subject to the terms and
conditions of the manufacturer’s warranty policy.
Defective products will be replaced, repaired or credited, and may require examination
by us prior to replacement or credit. Liability extends only to the value of the
product, or a portion thereof, depending on the circumstances.
Any obligations of warranty from Pelco International will be the responsibility of
Ted Pella, Inc. starting March 1, 2007.
The customer or user assumes all risks for product utilization. Ted Pella, Inc.
assumes no liabilities in the use of these products for any direct, indirect,
consequential or incidental damages arising out of their employment, results of
their use or inability to use them.
Products offered by Ted Pella, Inc. are primarily intended for laboratory research
use and are not intended for clinical, food, cosmetic, household, or drug use. They
are not intended for use with live human tissue or liquids or human material unless
specifically described for that purpose.
First and foremost, chemicals should only be handled by qualified technicians or
scientists who are trained in laboratory procedures and familiar with potential hazards
of such reagents. Many chemicals in this catalog can cause injury or damage in short
or long term exposure.
We furnish Material Safety Data Sheets (MSDS) and apply warning or hazard labels
as required. Absence of such labels should not lead the user to assume that the use
of the chemical is completely safe.
New Product Developments
If you cannot find a product in our catalog, perhaps we can locate it or develop
it for you. New developments are a vital part of our program and we are interested
in bringing them into general scientific use. Such suggestions become the property
of Ted Pella, Inc. unless otherwise agreed to.
Trademarks of Products mentioned on the website
3M®, 3M Trizact™, 4H®, Accu-Edge®, Aclar®, Aesculap®, Air-Evac®, Alconox®,
Alcotabs®, Alkar®, Aquadag®, Barrier Cream 222®, Beem®, BioBond™, BioPure™, BioThin™,
Blak-Ray®, Blocklock®, Borefloat™, Braycote®, CCIS®, Capinserts™, Carbo-Probes™,
CellSafe™, Celvaseal™, Citrus 66™, Clavies®, ColdSpot®, Colorfrost™,
Colormark™, Cool Flow™, Corning®, Costar®, Coverplate™, CrossBeam®,
Cryo-Gel™, Cryobar®, CryoEdge™, Cryomolds®, Crystalbond™,
DER®, Dremel®, DRI-BOX®, DriCan®, DRICAP®, Dry-Seal®, DualBeam®, Duco®,
Dumont Dumostar™, Dumoxel®, DuPont®, DuraEdge™, Dust-Off®, E-Z Load®,
EasyDip™, Electrodag®, Epo-Tek®, Epon®, Ethyl White Cap®,
EVO®, Evolution®, Extra-Extra-Loud™, Feather®,
Floating Zero™, Flow™, Fluor-RefHISTO/Orientator™, FluoroDish™, Formvar®,
Gel-Pak®, Genogold, Gepe™, Glascribe®, Glaster®, Goldseal®,
HiPro™, Histo/Cyto Freeze™, Histomount™, Histosette®, HMIS®,
Hookit II™, Hot Hand®, Hysol®, ImmEdge™, Imperial™,
Instrumedics®, JB-4 Plus®, JB-4®, Kapton®, Kevlar®, Kimwipes®, Kleen™, Kleensonic™,
Kodak®, Krazy Glue®, Lab-Aire®, LABMAT™, LEIT-C-Plast™, Lift-N-Press™, Liqui-Nox®,
Liquid Cell™, LockMailer™, Loctite®, Lollipop®, Lowicryl®, Luminox®, LUXFilm™,
M-Bond®, MACROSETTE®, MAG*I*CAL®, Magic™, Manomark™, Maxtaform™, Methyl Blue Cap®,
Micro-90®, MICROSETTE®, Microslicer™, MicroWriter®, Moist Mark Plus™, Moistur-Barrier™,
MonoStep®, Motic®, Moticam®, MultiWipes™, Mylar®, Nadic®, NanoXact™, NEGASTAT®, NETMESH™, Neutra-Form™, Neutra-Guard™,
Neutra-Pads™, Neutra-Wipes™, Neutralex™, Noryl®, Omniprobe AutoProbe™,
PAL™, ParaCut™, Parafilm M®, ParaMELT PLUS™, ParaMELT™, Paraplast®, Pasteur-Pette™,
Peel-A-Way®, Pen-Vac™, Perfusion One™, Pikal™, Pinpointer™,
Pioloform™, Plexiglas®, POCKET-PRO®, Polaroid®, Poly-Jean®, Poly/Bed®, PolyFin™, Polyguard™,
Porta-Vac II®, Porta-Wand®, Poxy Pack™, Prep-Eze™, Probe-Clip™, ProScope HR™,
ProScope™, Protogold®, Pyrex®, Quantifoil®, Quick-Set™, Ralph®,
Razor Flush™, Rite-On™, RotaTrim®, Sample-Storr™, Santovac 5™, Santovac®, Scotch™,
Scotch-Brite™, Securline®, Semicon West®, Semicon®, Sequenza™, Short-Cut™,
Shur/Mark®, SHUR/Mount™, Shur/Sharp™, Silver Shield®, SlideFile™, Slide-Sette Saver™, SlideTray™, Snap-Cap®,
Snap-Fit®, Specimen Storage System 2000™, Spilltray™, Sprayaway®, StainTray™, Static-Away™, Statmark™,
Super Ice®, Superfrost™, Superslip®, Tabs™, Tempfix™,
TexWipe®, Thermanox®, Thunderon™, Tissue-Tack™, Tissue-Tek®, Torr Seal®, Traceable®,
TrayPak™, Tri-Stir®, Tronex®, Tween 20®, UltraFrost™, UltraSense™, UltraStick™,
Unicryl®, UniMailer®, Unipol®, Unisette™, Uvex®, Vacu-Storr™,
Vibratome®, View-Pack™, Viton®, Vitrobot™, Wafer Mount, Watlow®, WECPREP™, Wenol®, Wheaton 33®,
Wheaton®, X-Checker™, X-O®, ZEISS EVO®, and Zero-Z™.
The Preceding are registered trademarks or trademarks of companies other than Ted Pella, Inc.
PELCO®, PELCO BioWave®, BioWave®, PELCO HistoWave®, HistoWave®,
PELCO NeuroWave®, PELCO ColdSpot®, Peldri ll®, and PELCO TissueVac®
are registered trademarks, and CryO-Z-T™, GridStick™, easiGlow™,
easiShaper™, PELCO easiSlicer™, Eponate™, Eponate 12™, Image Tabs™, Information
Plaza™, LightStop™, Mikrostik™, PelAire™, PELCO Bell Jar Kleen™, PelGraph™,
PELCO Prep-Eze™, PELCO SteadyTemp™, PELCO Tabs™, Pelcotec™, PELCO SampleBond™, SEMClamp™,
SEMClip™, SynapTek™, StrataTek™, Substratek™, are trademarks of Ted Pella,
Inc. All rights reserved.